Refunds/Exchanges
As all items are custom made to order we do not offer refunds. We do offer exchanges on sizing for garments sized UK6-16 which have not been customised with additional alterations. All items must be returned to us within 7 days. Please note that garments sized UK4 and UK18-24 are not refundable or exchangeable as these are special custom sizes made upon request.
To exchange the size, please return the garment and add a note inside the package with your original order number, stating what size you wish to exchange for. We do not offer free returns so customers will be responsible for sending items back to us – we suggest a service that is tracked and signed for. Any items sent back for an exchange should be in a saleable condition with the original tags attached. If we feel this isn't the case, the item(s) will be sent back to you.
If you need any further help regarding this topic please contact us and we will be more than happy to assist.
Cancellations:
If you have changed your mind and would like to cancel your order, you can do so within 24 hours of placing your order. After this time, we cannot cancel orders and issue a refund as the manufacturing process has begun. If you have any questions regarding your style choice, colour or size guidance please do not hesitate to contact us.